Quite the Reverse

So after my whinge about a certain company's poor customer service, I felt it only fair to write about the excellent customer service I've received today, only this time I'll name the company (actually, companies but I shall mostly be praising one...)
So. I haven't been into a Lush store in years. Mostly because of the smell and assuming I'll feel awfully sick if I spend too long in there. Also because I mostly think that they make bath bombs and bits of soap. While these are nice enough, I really don't buy them often. (I know what follows will be preaching to the choir with le Welsh.)
Anyway, I've been looking for a gentle sort of face exfoliator for a little bit now and as I was passing Lush as I left town, I thought I'd stop in.
I wandered about for a pleasant amount of time before I was offered assistance. I explained what I was after and the assistant showed me several options, one of which seemed like just the thing. I was getting prepared to buy some when she said "so I'll give you a sample. Try it out, it might not be right for you in which case you could go this way or that but do try it for a few days before committing". I was impressed enough by this point. Then I remembered to check that everything was ok for pregnant ladies (aside here: I keep hearing half comments about problems with some skin products while pregnant but as yet have found no information on it other than very vague remarks. So I'm assuming that normal stuff is fine!)
I was assured of the nature of all Lush's products and that I'd have no problems but the sales assistant was now very excited to show me lots of lovely massage bars and moisturisers and other yummy things that would be a good thing over the next few months. I had a hand massage and then tried out several other scrubs and moisturisers and and and.
This reminded me that I had actually been looking for a new hand cream for over night as my hands are still really not liking the water in these parts. So we sorted that.
Then, ever so delicately, she suggested another skin product that I might be in need of and again got me a sample so that I could see if it did please me before committing.
Finally she gave me a copy of the Lush Times in which she had marked up all the products we'd talked about and which ones were generally good for pregnancy.
I came away with three products and lots of information having only spent £5.82.
Clearly, all her information and help is also a very effective selling technique but I don't mind that at all, it is still very, very good service.
(The other places of good service today were Jessops (they always do well I have to say), a little jewellery shop the name of which I cannot remember but I will go back there for any jewellery needs in the future and Tullivers, a health food shop where I didn't buy anything but gained a lot of information on dealing with the combo of hayfever and pregnancy. (More aside - Jessops sold me a diddy camera (which I was looking for as a birthday present from Husbink's parents) to be a more mobile item than our lovely but often impractical D-SLR. It's blue and it's cute and it does everything I wanted it to. I am happy. :) ))
So, well done Lush, you've just acquired yourself a new loyal customer. I sincerely hope you can keep me.